At Taylors, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.
In the unlikely event that you have a complaint about the service you have received you should email your concerns to hello@taylorsestate.agency. The email will be acknowledged within 3 working days and the matter then investigated and a full response sent to you within 10 working days.
If you feel the matter remains unresolved you need to address your complaint to the Managing Director at the office, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to Property Redress Scheme (PRS) at the following address:
Property Redress Scheme
1st Floor,
Premiere House,
Elstree Way,
Borehamwood
WD6 1JH
